Introduction: Although the acute phase of the COVID-19 pandemic—among the most significant global crises of the century—has subsided, its resolution does not signify the end of pandemic threats. The world remains susceptible to the emergence of novel infectious disease outbreaks. Therefore, the identification of effective response strategies through systematic reflection on past experiences is critically important. This study aimed to identify actionable strategies for managing future pandemic-related crises by drawing on lessons learned during the COVID-19 era.
Methods: This qualitative study utilized semi-structured interviews with 18 experts and university faculty members specializing in disaster management, health policy, social welfare, health education, and the social sciences. Participants were selected through purposive and theoretical sampling to ensure maximum variation and conceptual depth. Data were analyzed using conventional qualitative content analysis based on the framework proposed by Graneheim and Lundman. Coding and thematic development were facilitated using MAXQDA-2018 software.
Results: Data analysis yielded three main categories: effective education, an efficient welfare system, and effective crisis management. These encompassed six subcategories: multi-level crisis education, identification of target groups during emergencies (needs assessment), design and implementation of welfare and service delivery programs, application of experiential knowledge, structural reform in crisis management systems, and enhancement of community-level social capital.
Conclusion: The findings indicate that robust educational frameworks, combined with competent crisis management, can foster a responsive and equitable welfare system, serving as a protective buffer against future pandemics. Strengthening social capital—through cultivating public trust, encouraging community engagement, promoting empathy, and countering misinformation—is essential for building societal resilience. Additionally, prioritizing intersectoral integration of services, strengthening local institutional capacity, and adopting forward-looking policies—particularly those grounded in education, research, and data-driven decision-making—are critical imperatives for governments and public health institutions.